Terms and conditions of use

SolarShop Online Store Terms and Conditions

Scope and Object of the General Store Conditions

These General Conditions are intended, with the order form, and the other elements referred to therein, to regulate the terms and conditions governing the provision of the SolarShop Online Store Service by SolarShop Unipessoal Lda, based in Junqueira - Ansião under the unique registration and tax identification number 515528048 

The Service consists in providing, through the SolarShop address for access to the Online Store, which, in addition to providing information regarding a set of products and / or services, allows the User to electronically order the products disclosed therein, under the terms and conditions. described herein.

Ordering products must be made by Users 18 years of age or older (individuals under the age of 18 years old must be authorized by their representatives). The elements and information transmitted by the User will enjoy full legal effects, acknowledging the User electronic purchases, and can not claim the lack of signature for breach of obligations assumed.

Product Information and Contents

SolarShop will do everything possible so that the information presented does not contain typographical errors and will be quickly corrected whenever they occur. If you purchase a product that has different characteristics than those shown online, you have the right to terminate the purchase agreement in accordance with applicable law (right of withdrawal - see paragraph 9).

SolarShop will do its best to ship all ordered products, but it is possible that in certain cases and due to causes difficult for SolarShop to control, such as human errors or incidents in computer systems, it is not possible to make any of the products ordered by the User available. . If any product is not available after you have placed your order, you will be notified by email or telephone. At that point you will be presented with the possibility of cancelling the order with a refund by bank transfer, if you have already made the payment.

All pricing, product, specification, promotional action and service information may be changed at any time by SolarShop.


3.1 All products and services sold on the SolarShop Online Store are in accordance with Portuguese Law.

3.2 The Store has adequate security levels, however SolarShop will not be responsible for any damages suffered by the User and / or third parties, due to delays, interruptions, errors and suspensions of communications that originate from factors beyond its control, in particular, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, modems, connecting software or any computer viruses or download from the infected file service or containing viruses or other properties that may affect your equipment. If for any reason of error in accessing the SolarShop Online Store website it is impossible to provide services, SolarShop will not be liable for any damages.

3.3 Data and information queries made under this Service are deemed to be made by the User, SolarShop declining any liability arising from the misuse or fraudulent use of the information obtained.

3.4 SolarShop shall not be liable for any loss or damage caused by misuse of the Service that is not directly attributable to it as intent or serious fault.

3.5 SolarShop is not liable for damages or damages arising from the breach or defective fulfillment of the Service when this is not directly or indirectly attributable to him as intent or gross negligence, not being liable in particular for (i) errors, omissions or other inaccuracies concerning information made available through the Service; (ii) damages caused by the fault of the User or third parties, including violations of intellectual property, (iii) the breach or defective compliance resulting from the compliance with court decisions or administrative authorities or (iv) the breach or defective compliance resulting from occurrences of force majeure, that is, situations of extraordinary or unpredictable nature, outside SolarShop and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil uprisings, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations uncontrollable by SolarShop that prevent or impair the fulfillment of obligations assumed.

3.6. The SolarShop does not guarantee that:

i) the Service is provided uninterrupted, secure, error free or infinitely functioning;

ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any expectation of the User regarding it;

iii) any material obtained in any way by using the Service is used at your own risk and you are solely responsible for any damage to your system and computer equipment or for any loss of data resulting from such operation.

iv) no advice or information, whether oral or written, obtained by you from or through the Service will create any warranty that is not express in these General Conditions.

3.7. You agree that SolarShop shall in no way be liable for any damages, including, but not limited to, damages for loss of profits, data, content, or any other losses (even if You have been previously advised of the possibility damage), resulting from:

i) use or inability to use the Service;

ii) the difficulty of obtaining any substitute for goods / services;

iii) unauthorized access or modification to personal databases.

Consumer Obligations

4.1. The user undertakes to:

i) provide personal data and correct addresses;

ii) Do not use false identities;

iii) Respect the limits of orders imposed.

4.2.  If any of the data is incorrect or insufficient, and for this reason there is a delay or impossibility in processing the order, or eventual non-delivery, the responsibility is the User, and SolarShop declines any responsibility. In the event that the consumer violates any of these obligations, SolarShop reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services simultaneously provided by SolarShop to the same User; and also not allow future access of the User to any or any services provided by SolarShop.

Order Cancellation

5.1 At your request

The user may cancel the order, as long as it has not yet been sent or processed, and must inform SolarShop by email or telephone.

5.2 SolarShop reserves the right not to process orders when it finds any inconsistency in the personal data submitted or observes misconduct by the buyer. SolarShop reserves the right not to process any order or refund in the event of errors in the values ​​and / or characteristics of products when these are due to technical problems or errors beyond SolarShop.

Return (Right of withdrawal)

6.1. The user / consumer may return the purchased equipment, within 14 days,Shipping will be at the user's expense, and items must be returned in their original packaging without any use mark.

1- The returned item must be intact and without any marks/damage from use;

2- You will have to return the item with its packaging, manuals and accessories immaculate;

3- Along with the returned item, you will have to enclose the invoice containing the same item.

In case of breach of any of these points, we will not be able to accept the return (and consequent refund) or exchange.

Manufacturing defect

7.1. In the event of a "manufacturing defect", ie when equipment malfunctions are found that are in principle not covered by the respective warranty, the User must return the equipment, together with a copy of the invoice and the form "Order Exchange / Return Date ”completed within 10 consecutive days from date of invoice to the following address:



If you choose other forms of return, the shipping costs will be your responsibility.

7.2. In order for the product to be exchanged, you must ensure that the packaging is complete (box, instruction manual, warranty certificate, terminal and accessories) containing all constituent components in excellent condition.

7.3. In the absence of any of the elements mentioned above, or if any of the components are not in excellent condition, there will be no exchange, and the product will be resent to the User.


8.1. All equipment available at the store is duly certified by the competent international entities.

8.2. The equipment and accessories have a warranty period defined by the manufacturer, which, under the legal terms is at least 2 (two) years. This period is considered from the date of invoice of the equipment and can only be exercised upon presentation of the warranty certificate and / or proof of purchase (invoice) duly completed. Some materials have a warranty longer than 2 years, warranty given by the manufacturers

9.3. Equipment that has exceeded the period set by the manufacturer or is found to be defective due to abnormal wear, improper installation, weather, lightning, neglect or accident, mishandling, moisture / liquid infiltration, use of unauthorized accessories is considered out of warranty. originals and technical interventions by unauthorized personnel.

9.4. If the equipment malfunctions and is covered by the warranty, you may contact your warranty service and / or proof of purchase with a branded service center.

9.5. Warranted accessories that fail should be returned with proof of purchase and / or warranty to the following address:



If you choose other forms of return, the shipping costs will be your responsibility. The User must always request the CTT slip that proves the shipment of the order.

9.6. If the equipment malfunctions and this malfunction is not covered by the warranty, the User may send us to the manufacturer to estimate the value of the repair.

Intellectual property

10.1. The Store is a registered site and the Service provided by the site itself is the responsibility of SolarShop.

10.2. You acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable law.

10.3. You acknowledge that any content contained in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, and Any use of such content may only occur under the express permission of the respective owners.

10.4. The User undertakes to fully respect the rights referred to in the previous paragraph, namely refraining from performing any acts that may violate the law or said rights, such as reproduction, marketing, transmission or placement. publicly available such content or any other unauthorized acts which have as their object the same content.

Service Security Conditions

11.1. The User undertakes to comply with all applicable legal provisions, namely, not to practice or encourage the practice of unlawful or offensive acts of good morals, such as the indiscriminate sending of spamming in violation of the provisions of the law. applicable to the processing of personal data and advertising communications through automatic calling devices, and shall also comply with the rules of use of the Service, otherwise [NAME] suspends or disables the Service in accordance with paragraph 14.

11.2. You expressly acknowledge and agree that the IP Network is a public electronic communications network that may be used by multiple users and, as such, subject to computer overload, so SolarShop does not warrant the provision of the Service without interruption, loss of information or delays.

11.3. [NAME] also does not guarantee the provision of the Service in situations of unpredictable overload of the systems on which it is supported or force majeure (situations of extraordinary or unpredictable nature, outside SolarShop and that cannot be controlled by it).

11.4. In the event of interruption of the provision of the Service due to unforeseen overload of the systems on which it is supported, SolarShop undertakes to regularize its operation as soon as possible.

Suspension and deactivation of the Store Service

12.1. Regardless of any prior or subsequent communication, SolarShop may at any time, and in its sole discretion, discontinue making the Service and or part of the Service available to one or all Users.

12.2. SolarShop also reserves the right to immediately suspend or terminate access to the Service in the following cases:

a) When the User does not observe the conditions of use referred to in point 4 and others referred to in the General Conditions;

b) When SolarShop ceases access to the Store, upon prior notice 15 days prior to the date of termination.

12.3. Suspension or termination of the Service by SolarShop, pursuant to the preceding paragraphs, shall not affect your right or any third party's right to any compensation or other compensation, and SolarShop shall not be liable or in any way liable for any consequence arising from the suspension, cancellation, cancellation of the Service.

12.4. In the situations described above, SolarShop will inform the User in advance, so that he / she may, wanting to, safeguard the contents of his / her order viewing area within 3 (three) business days from the sending of the email or availability. information on the main page of the Service.


13.1. Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User's email address by SMS or telephone contact.

13.2. The User agrees to receive any and all communication and / or notification related to the Online Store, to the address, contact telephone number and or email address indicated in the ordering process.

At any time, you may request not to receive these communications and / or notifications through the Contact Form or through the option of “Do not receive the Newsletter” subscribed to each Newsletter.

Applicable Law

The Contract is governed by Portuguese law.