Frequently Asked Questions

Will I receive the same product I see in the photo?

Yes, you will always receive the product you see in the photo, except for any packaging change that has not taken place on the site immediately, or if there is a lack of images referring to the product, or any error in the insertion of the product, the images being merely illustrative.

I would like to periodically receive information on my email with the latest news and promotions from the SolarShop online store. How do I do?

Very easy. By subscribing your email in the NEWSLETTER area on the website's home page and clicking on "Subscribe"

New account creation

You should click on the button “Don't have an account? Create one here” and fill in the required fields. After submitting the registration, you will receive an email with the confirmation of the registration.

I already have an account created

To access your account, click on the "LOGIN" button located in the upper right corner of the page, then fill in the Email and Password fields and click on "Login".

I forgot my password

You should click on "Enter" and click on the field "I forgot my password", enter your e-mail address and click on "Submit". You will receive the password in your email.

change password

Log into your account by clicking on your username (after logging in) in the upper right corner and under "Personal information" enter your new password. Your new password is available by clicking "Save".

I forgot my email address

If you forget the email with which you created your account, please contact our Contacts team, indicating the new email address, so that we can update the information.

How do I make sure I made my purchase correctly?

After placing your order you will receive a confirmation email. If you do not receive it, please contact our Customer Service via the Contacts menu.

Can I delete an item from my order?

Yes. From ”Shopping Cart” you can delete the items you no longer want as long as you have not confirmed your order.

Can I cancel my order?

Yes. You can cancel your order by sending an email to always informing your order number.

Is there a minimum order value?


What should I do if I receive a wrong item?

If you eventually receive, by mistake, an item that you have not ordered, please contact our Customer Service via the Contacts menu or via e-mail

Can I track the status of my order?

Yes. The most up-to-date information about your Purchase and delivery status is available in the left-hand side menu “Orders”. In addition, you will be notified of the progress of your order by registered email

Which company is responsible for delivering my Purchase?

Deliveries are carried out exclusively by companies selected and contracted by SolarShop, and the Customer has no influence on such decision. At the moment, we work with the transport companies TORRESTIR and CTTEXPRESSO.